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TrixieTang Magical NTR Princess
ILLUSION just announced that they'll be ceasing operations, removing their social media and removing their games from services such as Steam.

http://www.illusion.jp/see-you-next-time

Is it safe to assume that the games of theirs that are on FAKKU will be getting removed?
TrixieTang Magical NTR Princess
tman90 wrote...
I'm having the exact same issues: order still in pre-shipment no responses from support for over a week. I just want my tibbies!


Apparently USPS somehow managed to lose a bunch of the early box set orders. Make a support ticket if you haven't already.
TrixieTang Magical NTR Princess
Brittany wrote...
TrixieTang wrote...
I sent an email to the contact email address on the 13th, I opened a support ticket on the 14th and I still haven't heard anything back.


My apologies on the delay. I personally don't have any access to customer inquiries, however I will forward this to someone who does in case a mishap was made. Just please keep in mind that unfortunately it's the weekend and won't be looked at until Monday with people out of the office.


Monday's almost over and I still haven't heard anything.

EDIT: Ben just responded.
TrixieTang Magical NTR Princess
I sent an email to the contact email address on the 13th, I opened a support ticket on the 14th and I still haven't heard anything back.
TrixieTang Magical NTR Princess
Izodene wrote...
TrixieTang wrote...
Mine's been listed as being in Pre-Shipment since September 17th, is it ever actually going to ship?


I had the same problem. I sent the support team an email and it seems like there was some issues with the post office. I got a replacement that should be coming in this Friday. I’d suggest shooting them an email to see if they can help.


How long did it take them to reply?
TrixieTang Magical NTR Princess
animefreak_usa wrote...
TrixieTang wrote...
Mine's been listed as being in Pre-Shipment since September 17th, is it ever actually going to ship?


Was that the only thing you bought?


Yes.
TrixieTang Magical NTR Princess
Mine's been listed as being in Pre-Shipment since September 17th, is it ever actually going to ship?
TrixieTang Magical NTR Princess
Can we go back and undo this year please? :(
TrixieTang Magical NTR Princess
Jukey wrote...
Brittany wrote...
The Saitom Box will differ from the original box set where it'll be the same size as the Michiking Box and Koume Keito Box for consistency's sake.


Will the reprint keep the textured covers or are you making them consistent with the newer box sets?


The textured covers were kind of awful IMO, each book rubbed on the others and it caused the texture to flake off like glitter.
TrixieTang Magical NTR Princess
Brittany wrote...
It'll be until the new sets are manufactured just like our books are, there is no small window of time you have to catch. It just opens on Saturday is the earliest you can pre-order.


That will help my anxiety.

Brittany wrote...
Please keep in mind if you're pre-ordering both Saitom and Michiking Box in one order, as with any other pre-order purchases, it won't actually ship out until the last title comes in. So if you're wanting both and order both in one order then you won't get either until November 2020.


If I can survive the wait for Cyberpunk 2077 then I think I can survive an extra 3 months for hentai to ship.
TrixieTang Magical NTR Princess
Brittany wrote...
Additionally, this demand for doujinshi sparked a conversation about availability and we've made the decision to no longer have the doujinshi boxes classified as limited items. Along with the pre-order for the Michiking Box, we will have a pre-order for the Saitom Box to return to the store for everyone who may have missed out on it for the first time. The Saitom Box will differ from the original box set where it'll be the same size as the Michiking Box and Koume Keito Box for consistency's sake.


Will there be a limited pre-order period or will it just go on until the new sets are manufactured?

Brittany wrote...
It doesn't change much at all


Well... it might mean that we'll no longer be seeing the box sets go for hundreds of bucks on eBay during AX. :P

Brittany wrote...
We understand there's people all around the world who are unable to attend one convention in the US and instead of treating the boxes like a extremely limited item, we're going to keep these as one of our more premium items that directly support the artists.


Definitely a good way to support the artists. Like I mentioned before, the artists don't really benefit much if the sets sell for $80 at AX and then go for $200 to $300 on eBay.
TrixieTang Magical NTR Princess
xarexow513 wrote...
Damn they sold out already?


Read the thread.

tl;dr version: They sold out in about 10-20 minutes for the first batch and about 1-5 minutes for the second. Looks like there are currently plans to produce more due to them severely underestimating the demand for them, but there hasn't been an official announcement about it yet.
TrixieTang Magical NTR Princess
Brittany wrote...
TrixieTang wrote...
I'm fine with limited edition, but at least make enough of them so your customers don't want to murder each other over them.


We hear you guys, we severely underestimated the demand this year and we're looking into making up for it. Stay tuned :)


May the Hentai Gods bless you.

Also, I can understand why this happened... for the past 4 years the limited edition sets NEVER sold like this. Most were still in stock after quite a while, months even with some of them.

The problem is... you all severely underestimated the popularity of Touhou.
TrixieTang Magical NTR Princess
ZeroExistence wrote...
I don't really like the idea of a limited edition having a standard edition. It might reduce the marketability of the limited edition releases, and you can't really call it limited edition as well. It will be a good thing that the demand might lessen when you have the standard edition. But the feeling of having an actual limited edition stuff will not be the same when there's an available standard edition of that item in the market.


Limited editions don't have to be limited to 1000 or 500 copies, they just have to be limited. The issue is that they're making their limited editions WAY too limited - and the result of that is that only a few people get them and everyone who gets screwed out of them because of website errors or being mere seconds late ends up getting pissed off.

I'm fine with limited edition, but at least make enough of them so your customers don't want to murder each other over them.
TrixieTang Magical NTR Princess
Kyoobies wrote...
I hope something like that can come of this, especially with it being gone in literal minutes this time and only confirming after fully finishing your payment for the order.


It's hard to confirm payment when it tells you credit card payment is currently unavailable lol
TrixieTang Magical NTR Princess
The_Otter wrote...
Could pre-orders be done for the doujin box sets so that we can be guaranteed to get one and not be limited to what's left after AX?


I like that idea. They should do it sort of like the figure manufacturers do it, open pre-orders for maybe a week some time before AX and then print the number of pre-orders they have + a certain amount extra so they'll have stock for AX.

If the issue is expenses, then how about sell the online pre-orders for like 20$ or so more than they'll sell at AX - that gives everyone a chance to get them and still gives an incentive to AX attendees.
TrixieTang Magical NTR Princess
They still need to make more stock.

And it would have been nice if the site didn't give me an error and then remove the item from my cart.
TrixieTang Magical NTR Princess
This is just ridiculous. I had it in my cart and got a "Credit and debit card payments aren’t available right now.
Refresh this page or try again later." error. I refresh and they're already sold out even though I already had it in my cart.

This is honestly a bit disgusting to me considering that I've been buying the limited edition boxes every year and now I get cheated out of one because you didn't make nearly enough to fulfill the demand. It was fine the first few years when the stock was only 1000 or so, but you've really done nothing to adjust to the increased demand that you know you'll have each year.
TrixieTang Magical NTR Princess
Evira1013 wrote...
I refreshed at 4:03 and nothing?


Went up at 4:09 and sold out by 4:15 judging from tweets.
TrixieTang Magical NTR Princess
asadefiled wrote...
Wow that was quick. That sucks i wanted to add it to my collection.


I'm still hoping it's just an error. The rest of the box sets didn't sell out in mere minutes.