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Fakku Support Ticket

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Wotakzery

5 years ago

Anyone know how much is taking support tickets to be answered with the current situation?

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SNOFFLER

5 years ago

dont know but i was in conversation with them over a week ago and then they suddnly just stopped responding without helping me

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Wotakzery

5 years ago

Thanks for the answer...
I was hoping they could help me with an urgent matter but the by the look of it I will miss the timeframe from when I could've used their help

1

Kisuka

5 years ago

It depends on the department it involves. IT / Account related issues take about 2 - 3 days for a reply since it's just me doing them and I have to juggle other things as well. Shipping and order issues is about 1 - 3 days.

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Wotakzery

5 years ago

Thanks, it is about an order, tomorrow would mark the third day from the ticket's creation, I hope I get an answer to see how to proceed, thanks for answering