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[Locked] subscription bug

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fredisdead

9 years ago

I just subscribed a few minutes ago. I've checked and my card was definitely charged the amount, but I still cannot access anything. apparently I am still not subscribed, but when I try to subscribe again, the error pops up saying I'm already subscribed. how did this even happen lol

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Hanayome Ultimate Laziness

9 years ago

Usually takes a couple hours for it to kick in.
For some reason.

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fredisdead

9 years ago

sadly it still doesn't work x_x
man I was looking forward to this

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YQII FAKKU Translator

9 years ago

As mentioned here, the best way to get help is to make a ticket. A lot of the staff were on cons this weekend, so it might be until Mon/Tuesday before anyone can get to you (depending on how many tickets have built up during the last few days).

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fredisdead

9 years ago

oh so that explains the response delay. well I did make a ticket right after I posted this, so hopefully it can be resolved soon. thanks, was kind of 10% scared I'm getting ripped off

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Kisuka

9 years ago

Kisuka wrote...

fredisdead wrote...

oh so that explains the response delay. well I did make a ticket right after I posted this, so hopefully it can be resolved soon. thanks, was kind of 10% scared I'm getting ripped off

You're not getting ripped off. I'm actively trying to figure out why your account is messed up. It's one of the weirdest issue I've seen so far. Rest assured, this issue will be fixed on your account as soon as possible.

fredisdead wrote...

oh so that explains the response delay. well I did make a ticket right after I posted this, so hopefully it can be resolved soon. thanks, was kind of 10% scared I'm getting ripped off

You're not getting ripped off. I'm actively trying to figure out why your account is messed up. It's one of the weirdest issue I've seen so far. Rest assured, this issue will be fixed on your account as soon as possible.

edit: We've found the issue and fixed your account.