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Subscription has failed to process
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Hey everyone.
i wanted to buy subscription but i always get the message
"Hello Swartalfar,
Payment for your FAKKU Subscription has failed to process. Your payment method was declined.
Thank you for your understanding,
FAKKU"
i dont know why. every data was right. i checked several times. hope you can help me
i wanted to buy subscription but i always get the message
"Hello Swartalfar,
Payment for your FAKKU Subscription has failed to process. Your payment method was declined.
Thank you for your understanding,
FAKKU"
i dont know why. every data was right. i checked several times. hope you can help me
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animefreak_usa
Child of Samael
What card and did you use the support form in the top part of the page?
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Tsujoi
Social Media Manager
Swartalfar wrote...
i used a VISA credit card form my bankStrange, it should work then. Unless it's a VISA Electron card, which is different than a regular VISA card. I'll forward this to Jacob and hopefully get it sorted soon for you.
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animefreak_usa
Child of Samael
Visa bank card should work. I pay a lot of stuff in japan with mine. A prepaid and reloadable ones also should work.
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Tsujoi wrote...
Swartalfar wrote...
i used a VISA credit card form my bankStrange, it should work then. Unless it's a VISA Electron card, which is different than a regular VISA card. I'll forward this to Jacob and hopefully get it sorted soon for you.
thanks! The card doesnt say anything about "electron" so i think it should be a regular one. and i already payed all kind of stuff with it (flights, stuff i bought,...) so yeah.
hope we can find a solution for this problem :D
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Tsujoi
Social Media Manager
Swartalfar wrote...
Tsujoi wrote...
Swartalfar wrote...
i used a VISA credit card form my bankStrange, it should work then. Unless it's a VISA Electron card, which is different than a regular VISA card. I'll forward this to Jacob and hopefully get it sorted soon for you.
thanks! The card doesnt say anything about "electron" so i think it should be a regular one. and i already payed all kind of stuff with it (flights, stuff i bought,...) so yeah.
hope we can find a solution for this problem :D
It may take a while, everyone is on a holiday break.
If you haven't already, you can reach customer support at https://www.fakku.net/contact
That way it's at least in the system and will eventually be addressed.
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I have the same problem.
I used a myWireCard MasterCard (pre-charged CC) which worked when i started my subscription. Yet during this month i got errors when renewing my sub and every time i try to do it by hand it fails.
Mein CC Company told me that my card is ok and not locked/banned etc...
I used a myWireCard MasterCard (pre-charged CC) which worked when i started my subscription. Yet during this month i got errors when renewing my sub and every time i try to do it by hand it fails.
Mein CC Company told me that my card is ok and not locked/banned etc...
0
If anyone has this issue send me an email with your information and I can look into the exact reason for the decline and help get it fixed. My email is jacob@fakku.net
