FAKKU Shipping Policy Change
0
Crazy Ben
Ex FAKKU Store Manager
Crazy Ben here, with news and shit.
FAKKU is changing the shipping policy in regards to pre-orders bought in combination with other items in stock. What we have been doing up until now is sending the items we have on hand ahead of the pre-ordered items and then sending the pre-order items when they became available (and paying for the extra shipping ourselves).
Before this change if you ordered lets say...some shirts, other hentai and Renai Sample (before it got here), you would get the items in stock sent to you before Renai Sample. Then, when that book was released, it would be sent to you separately. We originally wanted to get Renai Sample out as fast as possible, at no extra cost to the customer. We took on the additional shipping costs to send the other parts of orders out before the book shipped, and then again when we got the book in.
Going forward we will hold off on sending any part of the order to you until we have received ALL items in our store. So if you ordered all of our books together, it basically means you'll get your order sent out when all of the books have arrived and their release dates have come.
Also, Priority Mail International Express, Priority Mail International, and UPS Standard mail orders that have had other items paired with pre-orders for new releases (Alluring Woman, Tokoharu Apartments, and Peachy-Butt Girls), will be held until those release dates come. Some people who have ordered through these methods have still received part of their orders despite this new policy, and they'll still get the books slated for release when they're available.
This policy went into effect today, and from here on out will remain effective until stated otherwise. If you have issues or concerns regarding this change, contact me (store@fakku.net). If you can't wait for your non-pre-order item just place a separate order and it will go out as normal.
Now I have to go play Dragon Age: Inquisition and fly back east to be cold I guess. Gimme dental insurance.
FAKKU is changing the shipping policy in regards to pre-orders bought in combination with other items in stock. What we have been doing up until now is sending the items we have on hand ahead of the pre-ordered items and then sending the pre-order items when they became available (and paying for the extra shipping ourselves).
Before this change if you ordered lets say...some shirts, other hentai and Renai Sample (before it got here), you would get the items in stock sent to you before Renai Sample. Then, when that book was released, it would be sent to you separately. We originally wanted to get Renai Sample out as fast as possible, at no extra cost to the customer. We took on the additional shipping costs to send the other parts of orders out before the book shipped, and then again when we got the book in.
Going forward we will hold off on sending any part of the order to you until we have received ALL items in our store. So if you ordered all of our books together, it basically means you'll get your order sent out when all of the books have arrived and their release dates have come.
Also, Priority Mail International Express, Priority Mail International, and UPS Standard mail orders that have had other items paired with pre-orders for new releases (Alluring Woman, Tokoharu Apartments, and Peachy-Butt Girls), will be held until those release dates come. Some people who have ordered through these methods have still received part of their orders despite this new policy, and they'll still get the books slated for release when they're available.
This policy went into effect today, and from here on out will remain effective until stated otherwise. If you have issues or concerns regarding this change, contact me (store@fakku.net). If you can't wait for your non-pre-order item just place a separate order and it will go out as normal.
Now I have to go play Dragon Age: Inquisition and fly back east to be cold I guess. Gimme dental insurance.
0
blackice85
FAKKU! Gold
No problems here either, and I imagine it's cheaper and easier on your end.
0
This policy seems fair. I actually thought that is how it already worked. Every other company online operates this way.
Anyway, thanks for the heads up about the policy change Crazy Ben.
Anyway, thanks for the heads up about the policy change Crazy Ben.
1
Holoofyoistu
The Messenger
seems good to me, but will we have the option to pay more and get them shipped seperately, provided it costs fakku nothing and we pay for the shipping?
0
El ORLY
*PokerFace*
KoopaH wrote...
This policy seems fair. I actually thought that is how it already worked. Every other company online operates this way.Anyway, thanks for the heads up about the policy change Crazy Ben.
Yes, I assumed the same.
0
YQII
FAKKU Translator
Holoofyoistu wrote...
seems good to me, but will we have the option to pay more and get them shipped seperately, provided it costs fakku nothing and we pay for the shipping?Isn't that just a matter of placing several orders? That's what I do for video games (currently have 13 pre-orders pending).
0
How does this apply to orders that were already made?
If someone purchased multiple books previous to this announcement will they be forced to wait, receive them when released, or have the option to pay for separate shipping?
If someone purchased multiple books previous to this announcement will they be forced to wait, receive them when released, or have the option to pay for separate shipping?
0
vivi2008 wrote...
How does this apply to orders that were already made?If someone purchased multiple books previous to this announcement will they be forced to wait, receive them when released, or have the option to pay for separate shipping?
Previous to this announcement the order will go out in two parts, and we cover the extra shipping.
0
Will shipping costs decrease as items are combined? When I checked how much 3 books would cost a few weeks back, it looked like it was the same shipping that Renai Sample was alone, but multiplied by three. Based on my experience with shipping, shouldn't the costs decrease to some degree under such circumstances?
0
animefreak_usa
Child of Samael
GDB wrote...
Will shipping costs decrease as items are combined? When I checked how much 3 books would cost a few weeks back, it looked like it was the same shipping that Renai Sample was alone, but multiplied by three. Based on my experience with shipping, shouldn't the costs decrease to some degree under such circumstances?Bought two together and it was a buck cheaper then separate.
0
Likhos01
Monster Girl Lover
Oh, shouldn't you also post that on the front page news section? Just so that peoples who haven't bought the books know about this.