images Not loading(stuck on 0|0 )

I've tried Many solutions like clear cache, deleting cookies and change browser but nothing work!!

Hey there!

The site itself seems fine so this may be account-related. Please submit a support ticket at Contact FAKKU Support so we can investigate this further and get to the bottom of what's going on!

I did but the problem not fixed

The same issue is happening to me as well. I've already issued a support ticket but wanted to see if the same issues were happening to others as well. I'm also experiencing other issues, I can't buy anything from the store, every time I click to purchase something I get an error message saying the transaction was declined. I've checked and even called my bank and they confirmed there's no issue on their end. I can't even update my payment method as I get the same error message there as well. Anytime I try to view a chapter I get stuck on a "Loading..." grey screen at 0/0 images. I've checked on 4 different browsers on 3 separate devices, so I'm fairly certain these issues are not attributed by my devices. This happened during the Black Friday Sale which really sucks as I was looking forward to adding quite a lot to my collection. Please let me know if there's anything I can do on my end to help resolve these issues!


Any resolution on this?!

Thanks for your reply! Hopefully this should be an easy and quick fix for the support team.

I’ve tried contacting Support everyday since Monday with no resolution. Growing kind of concerned and impatient on why this is taking so long to address.

Agreed! Mine’s approaching in a few Days! I was wanting to change my payment method but I can’t even do that!

Anyone here have their account fix yet? Been over a week and I’m still down.

No and i think they don’t want to solve the problem.
This will be the last month for me i will not resubscribe with this bad support!

December 5th - Thanks for letting us know! Hopefully, they can get to us sooner than later :/

December 6th - Any Update?! Has anyone's account been fixed yet? It's been a week since my first Support ticket was submitted and there's been no resolution, I feel for Jack_998 since he is going on 2 weeks. I don't understand why this hasn't been addressed or fixed yet, especially with a multitude of users experiencing the same exact issues. To be honest, I'm getting rather upset because I've spent a LOT of money on Fakku, and to receive this kind of response is unacceptable.

December 7th - Got an update from Fakku Support - "It's being investigated now and we're checking on the status every day. As soon as I know more, I'll let you know. Feel free to check in as well but I don't have any concrete info just yet. I appreciate your patience and hopefully we get an update, soon! "

Thanks Zach!

Hey, everyone!

Jacob found and was able to fix the issue with the site, so we shouldn't be seeing this issue pop up anymore.

That being said, if you're still running into these issues, please submit a support ticket and I should now also be able to resolve it without escalation. I say "should" because it's possible there is something else going on, but I've tested it a couple of times with good results, so fingers crossed!

Thanks for the feedback and again, we're very sorry for the delay in this! Please reach out if you still need help or if you have any questions/concerns about this!

Problem fixed 😍

If it's not resolved, I might ask for a couple of additional steps and to have anyone still running into the issue try a couple of times. If those steps don't work, I'll escalate those individual accounts back up to see if we can figure out what's sticking.