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My order got cancelled literally after I paid for it.
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Before everything, yes I've already contacted fakku support using their email and their support page. Not a single reply at all yet. Quite disappointing honestly. I'm posting this in hopes that someone on the staff sees it and tell me what is going on.
Anyways, excited to see
https://www.fakku.net/hentai/the-high-school-girl-who-was-groped-and-the-pure-indulgent-love-they-shared-after-english
on Fakku. So immediately set out to buy it. Used my Visa card, everything went smoothly and I saw the amount deducted on my bank statement with VISA-FAKKU log in it. Then minutes later I received an email saying my order is cancelled due to "unforeseen circumstance". That's quite vague. My money was literally got taken for nothing. In addition the order looks pretty odd in my store profile page:

and when I click the order # it says it's cancelled

Please help asap. Thanks
Anyways, excited to see
https://www.fakku.net/hentai/the-high-school-girl-who-was-groped-and-the-pure-indulgent-love-they-shared-after-english
on Fakku. So immediately set out to buy it. Used my Visa card, everything went smoothly and I saw the amount deducted on my bank statement with VISA-FAKKU log in it. Then minutes later I received an email saying my order is cancelled due to "unforeseen circumstance". That's quite vague. My money was literally got taken for nothing. In addition the order looks pretty odd in my store profile page:

and when I click the order # it says it's cancelled

Please help asap. Thanks
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YQII
FAKKU Translator
The support is closed over the weekend. It's currently Monday morning, 4:30 AM local time where we are located, but once the work day starts, someone will get in touch and help you with your issue.
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YQII wrote...
The support is closed over the weekend. It's currently Monday morning, 4:30 AM local time where we are located, but once the work day starts, someone will get in touch and help you with your issue.Ah I see
Makes sense. Never realized it was still weekend there. Thanks for letting me know. Wish the guy in charge of your twitter account who responded to me told me that. lol
Thanks