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[Locked] Subscribed but cannot view subscriber content

Siberys · 2016-04-25T19:15:40+00:00

So, have been a subscriber for a couple months now, but have just started having a problem as of last night, wherein when I go to view subscriber content, it acts as if I am not a subscriber despite being logged in. When I click 'subscribe now', it puts me through the prompt to purchase a subscription, up until the third step whereupon it states that I already have a subscription. I checked my bank account, and my payment for this month hasn't been bounced (still in the processing stage), but I've never had it deny me access like this before during the payment-processing period, and was wondering if there was anything to be done or if I just need to wait it out.

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mastergriddlezz

9 years ago

Same issue. Thanks for the help.

soak

9 years ago

I'm also having this issue, just resubbed and nothing. Also opened a support ticket.

kumilanka

9 years ago

same issue here, re-subbed, can't view subscriber content -_-

Doxx

9 years ago

Same issue. Ticket opened.

Thanks!

RhoShu

9 years ago

Having the same issue still. Just submitted a support ticket.

AndyTehHero

9 years ago

Same issue, support ticket raised

Imagirrafe

9 years ago

Also having this issue haven't created a support ticket though, my apologies.

Mikel-kun

9 years ago

I'm having the same issue, and I already have created a support ticket

InfiniKappa

9 years ago

Same issue, sent in ticket.

MK13 Netorare Hunter

9 years ago

Same problem. Hope this issue will get resolve soon.

Jacob

9 years ago

Everyone who posted in this thread should now have a proper subscription! I apologize for the issues, we deployed some new code over the weekend that caused your accounts to break. To make up for it I have added extra subscription time to your account.

If you have any more issues use our support form or send me an email directly jacob@fakku.net

soak

9 years ago

Jacob wrote...

Many thanks, you're doing a great job!

SpeedPunk Neptunia Fan

9 years ago

Jacob wrote...

I sent an email to you Jacob. My account is still not fixed sadly...

Jankepan the kinda cool guy

9 years ago

Jacob wrote...

You the real MVP.

stavie33

9 years ago

still have the issue, please help. I did not previously post in this thread

AOD

9 years ago

same with me, I just want to read the new issues.

Jankepan the kinda cool guy

9 years ago

Hey guys,
if you haven't already, send in a support ticket as well. I just received and answer to mine today, and they fixed my subscription. (Guess I've been double fixed now)

Good luck with the thing!

Black Wolf

9 years ago

I just sent a support ticket hopefully it will get fixed soon :(

Jacob

9 years ago

Everyone else should be fixed as well

Black Wolf

9 years ago

It's working now.Thank for fixing the problem. :)

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