[Locked] Missing your book?

Just wanted to start a thread for anyone that purchased a book and didn't immediately get access to it. Generally it should take 2 - 3 minutes for the payment to process and the book to be granted to your account. Any longer than that and there is probably a problem I'll have to look at.

You can either post in this topic or send an email to store@fakku.net. Just make sure you include your Order ID number from the email you received from FAKKU.

I got access to it immediately after purchase.

I'm missing Welcome to Tokoharu Apartments, the other two seem to be accessible.

All fixed

PM me your order ID and I'll take a look

I purchased all three books digitally and the order has been pending for 6+ hours. Order ID is #29007

Order ID: #28702 12/02/2014
Customer: TyrionLannister
Products: 2
Total: $17.91
Status: Processed

Neither of them are allowing me to read them :(

1 x Alluring Woman by Cuvie

1 x Welcome to Tokoharu Apartments by Kisaragi Gunma

You have both been fixed, enjoy the books!

Fixed! Just in time for Chapter 2 in a few hours

Fixed!

I had initially only bought Peachy-Butt Girls, but I wasn't able to read it online. I said screw it and reordered it, along with Welcome to Tokoharu Apartments and Alluring Woman. BECAUSE TEMPTATIONS. I was able to read all three of them just fine after that.:D

Is there any way I can cancel and get a refund the first order of Peachy-Butt Girls? @-@'
The order number is:
Order ID:27656 12/02/2014
Customer: iEatHotWings
Products: 1
Total: $24.92
Status:Processing

I already sent an email to the store, and the PayPal charge has gone through already.
Thanks in advance if ya do decide to help me out. ^u^

Hello Jacob,

Not so much as not being able to access the books online, however I had a question regarding processing vs completed order status.

Two of my previous orders #23019 and #19772 are currently in the status of processing, however I do have access to the online copies (yay!).

Just tonight with another purchase, #30267, the status was updated as complete almost immediately.

Any cause for concern regarding the two orders on a pending status?

Thanks,

~ts

Fixed!



Just send an email to store@fakku.net with all your info and we'll get your other order refunded. Sorry for the problems.



I believe it's because those orders are for the paperback + digital, the issues seem to be coming from the huge amount of orders for the digital editions. It's basically just clogging the pipes and some random orders aren't getting the books immediately. I'm working on fixing it, someones gotta clean these pipes.

Thank you for the update sir.

Never much to complain about when you have too many orders going around! Glad to see the support ongoing for this project.

Order ID: #28185 12/02/2014
Customer: cheesedomination
Products: 3
Total: $26.87
Status: Pending

1 x Welcome to Tokoharu Apartments by Kisaragi Gunma

1 x Peachy-Butt Girls by Bosshi

1 x Alluring Woman by Cuvie