Nana & Kaoru Vol. 6 Print Quality
2
This is a post for awareness and so those who share this issue can comment in regards to physical copies of Nana & Kaoru Vol. 6, and a potential note to Fakku asking them about and making them aware of this issue. If this was already brought up, apologies.
It seems some people are getting their vol. 6 damaged. I purchased one copy from Crunchyroll, and another from Amazon. Both came damaged with dust jackets in horrible condition. I found a Reddit post from earlier in the week with some others who state the same issue, at least one of whom claims to have received 5 copies all of which were damaged. The dust jacket is a different material than the one for Vol. 1-5 and it overall feels like a much worst product, and the fact that it’s arriving damaged is obviously not good. So, I just wanted to post so there is awareness about this issue as people are reporting similar problems at Barnes & Noble (meaning Crunchyroll, Amazon, and B&N received damaged books from the distributor).
It seems some people are getting their vol. 6 damaged. I purchased one copy from Crunchyroll, and another from Amazon. Both came damaged with dust jackets in horrible condition. I found a Reddit post from earlier in the week with some others who state the same issue, at least one of whom claims to have received 5 copies all of which were damaged. The dust jacket is a different material than the one for Vol. 1-5 and it overall feels like a much worst product, and the fact that it’s arriving damaged is obviously not good. So, I just wanted to post so there is awareness about this issue as people are reporting similar problems at Barnes & Noble (meaning Crunchyroll, Amazon, and B&N received damaged books from the distributor).
4
Brittany
Director of Production
Luna/wind wrote...
This is a post for awareness and so those who share this issue can comment in regards to physical copies of Nana & Kaoru Vol. 6, and a potential note to Fakku asking them about and making them aware of this issue. If this was already brought up, apologies. It seems some people are getting their vol. 6 damaged. I purchased one copy from Crunchyroll, and another from Amazon. Both came damaged with dust jackets in horrible condition. I found a Reddit post from earlier in the week with some others who state the same issue, at least one of whom claims to have received 5 copies all of which were damaged. The dust jacket is a different material than the one for Vol. 1-5 and it overall feels like a much worst product, and the fact that it’s arriving damaged is obviously not good. So, I just wanted to post so there is awareness about this issue as people are reporting similar problems at Barnes & Noble (meaning Crunchyroll, Amazon, and B&N received damaged books from the distributor).
We are looking into a solution for this with our printer. Printing can be extremely frustrating in the fact that often we are left surprised as well when things turn awry. As inappropriate as it sounds, management / staff changed at the printer location we were using and used different terminology for print specifications, and we were not informed. It was an egregious mistake done by the printer who not only changed terminology on us, but also did not do their due diligence in glancing at previous volumes they printed to see Huh, this is different from the rest.
When we receive proofs, we do not receive them with the final varnishes such as matte, gloss, etc on them. That is a detail that is applied after proofing is approved to make sure details like colors are correct.
A couple books did make it through the gate without our knowledge of this different material, however it was quickly changed and corrected.
The other two titles that received this error was Black Moon Prophecy Vol. 2 and a Metamorphosis paperback reprint. I am currently in communication with the printer at finding options for them to reprint the jacket, but I am still in the early stages of this.
We were also deeply saddened by the outcome of the situation and wish it could have turned out differently.
As I receive more information and a solution is made I will update on the matter.
1
Brittany wrote...
Luna/wind wrote...
This is a post for awareness and so those who share this issue can comment in regards to physical copies of Nana & Kaoru Vol. 6, and a potential note to Fakku asking them about and making them aware of this issue. If this was already brought up, apologies. It seems some people are getting their vol. 6 damaged. I purchased one copy from Crunchyroll, and another from Amazon. Both came damaged with dust jackets in horrible condition. I found a Reddit post from earlier in the week with some others who state the same issue, at least one of whom claims to have received 5 copies all of which were damaged. The dust jacket is a different material than the one for Vol. 1-5 and it overall feels like a much worst product, and the fact that it’s arriving damaged is obviously not good. So, I just wanted to post so there is awareness about this issue as people are reporting similar problems at Barnes & Noble (meaning Crunchyroll, Amazon, and B&N received damaged books from the distributor).
We are looking into a solution for this with our printer. Printing can be extremely frustrating in the fact that often we are left surprised as well when things turn awry. As inappropriate as it sounds, management / staff changed at the printer location we were using and used different terminology for print specifications, and we were not informed. It was an egregious mistake done by the printer who not only changed terminology on us, but also did not do their due diligence in glancing at previous volumes they printed to see Huh, this is different from the rest.
When we receive proofs, we do not receive them with the final varnishes such as matte, gloss, etc on them. That is a detail that is applied after proofing is approved to make sure details like colors are correct.
A couple books did make it through the gate without our knowledge of this different material, however it was quickly changed and corrected.
The other two titles that received this error was Black Moon Prophecy Vol. 2 and a Metamorphosis paperback reprint. I am currently in communication with the printer at finding options for them to reprint the jacket, but I am still in the early stages of this.
We were also deeply saddened by the outcome of the situation and wish it could have turned out differently.
As I receive more information and a solution is made I will update on the matter.
Thank you for being honest and upfront about the situation. As a reader, it definitely sucks but as someone who worked in a bookstore and directly with publishers, I can understand the frustration. I appreciate the honesty.
Will Fakku make an announcement if a second printing is issued, or if dust jacket replacements are sold separately?
2
Brittany
Director of Production
Luna/wind wrote...
Brittany wrote...
Luna/wind wrote...
This is a post for awareness and so those who share this issue can comment in regards to physical copies of Nana & Kaoru Vol. 6, and a potential note to Fakku asking them about and making them aware of this issue. If this was already brought up, apologies. It seems some people are getting their vol. 6 damaged. I purchased one copy from Crunchyroll, and another from Amazon. Both came damaged with dust jackets in horrible condition. I found a Reddit post from earlier in the week with some others who state the same issue, at least one of whom claims to have received 5 copies all of which were damaged. The dust jacket is a different material than the one for Vol. 1-5 and it overall feels like a much worst product, and the fact that it’s arriving damaged is obviously not good. So, I just wanted to post so there is awareness about this issue as people are reporting similar problems at Barnes & Noble (meaning Crunchyroll, Amazon, and B&N received damaged books from the distributor).
We are looking into a solution for this with our printer. Printing can be extremely frustrating in the fact that often we are left surprised as well when things turn awry. As inappropriate as it sounds, management / staff changed at the printer location we were using and used different terminology for print specifications, and we were not informed. It was an egregious mistake done by the printer who not only changed terminology on us, but also did not do their due diligence in glancing at previous volumes they printed to see Huh, this is different from the rest.
When we receive proofs, we do not receive them with the final varnishes such as matte, gloss, etc on them. That is a detail that is applied after proofing is approved to make sure details like colors are correct.
A couple books did make it through the gate without our knowledge of this different material, however it was quickly changed and corrected.
The other two titles that received this error was Black Moon Prophecy Vol. 2 and a Metamorphosis paperback reprint. I am currently in communication with the printer at finding options for them to reprint the jacket, but I am still in the early stages of this.
We were also deeply saddened by the outcome of the situation and wish it could have turned out differently.
As I receive more information and a solution is made I will update on the matter.
Thank you for being honest and upfront about the situation. As a reader, it definitely sucks but as someone who worked in a bookstore and directly with publishers, I can understand the frustration. I appreciate the honesty.
Will Fakku make an announcement if a second printing is issued, or if dust jacket replacements are sold separately?
I'll be able to follow up later next week on a solution that works best for logistics and customers
1
animefreak_usa
Child of Samael
Ahh other people get their books before my pre-ordered probably 4 minutes after release book
*Sad freaky noises
*Sad freaky noises
1
Unfortunately the copy I received from Black Moon Prophecy Vol. 2 also has a lower quality dust jacket. The spine seemed to be peeled off, but it was because the dust jacket flap was folded wrong and created a gap.
1
Brittany
Director of Production
As of right now jackets have been reprinted for the Nana & Kaoru Vol 6, a bulk amount is being sent to our distributor who is going to rejacket remaining stock so that future orders will have the proper jacket if bought outside of FAKKU.
We are having a number sent directly to our warehouse too where we can rejacket our stock of the books, and if you submit a ticket we can send a replacement jacket to you as well.
Due to the other two titles having shrink wrapping and better protected, their jackets will be corrected in future reprints, but not immediately since they aren't experiencing the same damage.
In your case you received an actual defect and can make a ticket to receive one with a jacket properly applied on it
I hope this helps!
We are having a number sent directly to our warehouse too where we can rejacket our stock of the books, and if you submit a ticket we can send a replacement jacket to you as well.
Due to the other two titles having shrink wrapping and better protected, their jackets will be corrected in future reprints, but not immediately since they aren't experiencing the same damage.
Hexeniel wrote...
Unfortunately the copy I received from Black Moon Prophecy Vol. 2 also has a lower quality dust jacket. The spine seemed to be peeled off, but it was because the dust jacket flap was folded wrong and created a gap.In your case you received an actual defect and can make a ticket to receive one with a jacket properly applied on it
I hope this helps!
1
Wish I could purchase directly from Fakku but shipping is cost prohibitive as a Canadian. I preordered my copy off of amazon a long time ago and have received a minor damaged copy with the low quality jacket. Is my only option to return it to amazon and wait however long to reorder to get a proper jacket?
3
Brittany
Director of Production
The jackets are enroute right now, we are withholding shipping any Volume 6 books in our warehouse until we get the corrected jacket so they go out correctly the first time. I suspect in December / January is when you'll see them officially go out.
In the mean time we have started to receive Black Label and initially we were hesitant on shipping them out until we can properly ship out Volume 6, but in order to prevent even more delays for more books we've decided to fulfill Black Label as they come in.
If you have received a book and it is the incorrect jacket for Volume 6 (uncoated) please submit a support ticket and we are setting them aside to send out replacement jackets to you once we receive them.
Thank you for your patience while we resolve this
In the mean time we have started to receive Black Label and initially we were hesitant on shipping them out until we can properly ship out Volume 6, but in order to prevent even more delays for more books we've decided to fulfill Black Label as they come in.
If you have received a book and it is the incorrect jacket for Volume 6 (uncoated) please submit a support ticket and we are setting them aside to send out replacement jackets to you once we receive them.
Thank you for your patience while we resolve this