Security Concerns
1
sadmir
Moe Connoisseur
What kind of security do you guys have when it comes to handling our CC information.
We see small and huge sites being hacked nearly every day and their customers CC info being made public.
So I'm concerned when it comes to that. Will paypal ever be an option? Will you delete CC information after a subscriber cancels his or her subscription? Is there a 3rd party handling the CC info to make sure both you and your customers are safe?
Being a dirty non-american bitcoin is not an option for me and contesting my CC bill is pretty much impossible too so I'm not even protected from accidental or intentional over billing. PayPal was my only safety net.
We see small and huge sites being hacked nearly every day and their customers CC info being made public.
So I'm concerned when it comes to that. Will paypal ever be an option? Will you delete CC information after a subscriber cancels his or her subscription? Is there a 3rd party handling the CC info to make sure both you and your customers are safe?
Being a dirty non-american bitcoin is not an option for me and contesting my CC bill is pretty much impossible too so I'm not even protected from accidental or intentional over billing. PayPal was my only safety net.
0
623
FAKKU QA
This is a fair concern. I could see a salty past user potentially hacking the site to get back at Jacob for "betraying everyone". I think the worst has passed in terms of people bitching, but you never know. I had actually hoped Paypal was going to be an option as well.
1
We do not store any credit card information on our servers (and we never will). It is all stored with the processor/bank that does the actual communication with the credit card companies. The most we'll ever do (which we don't currently), is give you an option to save your credit card information so you can use it on future purchases (similar to Steam). Even then we wouldn't store credit card information, we would save an identifier like "Jacob-CC-Visa", send that identifier to the bank along with your order, and they would look it up based on the identifier.
A receipt email would be great.
This will be added this week, possibly today/tomorrow.
sadmir wrote...
Also would like to addA receipt email would be great.
This will be added this week, possibly today/tomorrow.
0
sadmir
Moe Connoisseur
Jacob wrote...
We do not store any credit card information on our servers (and we never will). It is all stored with the processor/bank that does the actual communication with the credit card companies. The most we'll ever do (which we don't currently), is give you an option to save your credit card information so you can use it on future purchases (similar to Steam). Even then we wouldn't store credit card information, we would save an identifier like "Jacob-CC-Visa", send that identifier to the bank along with your order, and they would look it up based on the identifier.OK this does put my mind at ease. I'm glad you went through such lengths to ensure your costumers safety.
0
I♥Ecchi
Ecchi is ♥ Ecchi is ✞
Good to know i was wondering the same since i just subscribe and the page was kinda meh but thats cool so we are safe . BTW nice pick on the subscription succes i saved that for the collection XD
0
oldgrouch
Cat of Time
Unfortunately, CC processors can also be hacked. The best thing to do is to not have too many credit accounts and to watch them like a hawk using the CC issuer's website. A good bank will have 24/7/365 phone support and will move quickly on a reported fraudulent charge. Catching and reporting bad charges early improves the situation a lot.
I am fortunate in that I have only had one fraudulent charge which was resolved quickly.
My bank recently changed their website so that I can see pre-authorizations rather than having to wait until the actual charge posts.
My Fakku subscription pre-authorized just fine by the way.
I am fortunate in that I have only had one fraudulent charge which was resolved quickly.
My bank recently changed their website so that I can see pre-authorizations rather than having to wait until the actual charge posts.
My Fakku subscription pre-authorized just fine by the way.
0
oldgrouch wrote...
My Fakku subscription pre-authorized just fine by the way.Glad to hear it! I meant to ask if people were seeing the charge go through properly.
1
SpeedPunk
Neptunia Fan
Just wondering but next month will the subscription renew itself already or do we have to jot down our cards again? Btw I'd love to see a Paypal option if that could work.
1
SpeedPunk wrote...
Just wondering but next month will the subscription renew itself already or do we have to jot down our cards again? Btw I'd love to see a Paypal option if that could work.We're working with PayPal to get subscriptions added, and your subscription automatically renews, no need to re-enter your information.
0
unspunreality
Ethereal Queen
While I would love paypal, is that actually a valid option? I do know paypal won't allow their services to used on anything that is considered adult in nature. I've had problems with losing my CC info but I feel fairly ok with this set up as it is. Regardless I'd love to see how this whole thing goes down.
0
DaMachk
... hmmm...
If PayPal isn't an option, what about Skrill?
It's also quite popular among users, but im not sure about sites/companies...
It's simple as Paypal, also quite secure, plus you can make their own credit card...
It's also quite popular among users, but im not sure about sites/companies...
It's simple as Paypal, also quite secure, plus you can make their own credit card...
0
animefreak_usa
Child of Samael
DaMachk wrote...
If PayPal isn't an option, what about Skrill?It's also quite popular among users, but im not sure about sites/companies...
It's simple as Paypal, also quite secure, plus you can make their own credit card...
Paypal is so anti-porn or nude they banned subscriptions or payments for that stuff. Same with skrill. Both even have it in the fine lettering on there ToS.
http://www.bannedwriters.com/payment-service-policies/
I laughed at paypal since i bought loli and rape stuff with them.... many times.
0
DaMachk wrote...
If PayPal isn't an option, what about Skrill?It's also quite popular among users, but im not sure about sites/companies...
It's simple as Paypal, also quite secure, plus you can make their own credit card...
PayPal does work with adult companies (like us), it just takes a lot of work and you really really need to prove your credibility to them. Subscriptions though are a different beast and will take some more time.
0
Japan
Not Japanese
Jacob wrote...
We do not store any credit card information on our servers (and we never will). It is all stored with the processor/bank that does the actual communication with the credit card companies. The most we'll ever do (which we don't currently), is give you an option to save your credit card information so you can use it on future purchases (similar to Steam). Even then we wouldn't store credit card information, we would save an identifier like "Jacob-CC-Visa", send that identifier to the bank along with your order, and they would look it up based on the identifier.sadmir wrote...
Also would like to addA receipt email would be great.
This will be added this week, possibly today/tomorrow.
I'd like this.
1
Japan wrote...
Jacob wrote...
We do not store any credit card information on our servers (and we never will). It is all stored with the processor/bank that does the actual communication with the credit card companies. The most we'll ever do (which we don't currently), is give you an option to save your credit card information so you can use it on future purchases (similar to Steam). Even then we wouldn't store credit card information, we would save an identifier like "Jacob-CC-Visa", send that identifier to the bank along with your order, and they would look it up based on the identifier.sadmir wrote...
Also would like to addA receipt email would be great.
This will be added this week, possibly today/tomorrow.
I'd like this.
Receipt email now sends out once a subscription starts
2
Jacob wrote...
oldgrouch wrote...
My Fakku subscription pre-authorized just fine by the way.Glad to hear it! I meant to ask if people were seeing the charge go through properly.
Mine just went through too. Seems to be working fine. I think my one biggest thing though is it would be nice if it didn't bill as Fakku. But maybe something different. Like when you order a sex toy.
0
Maboesanman
faptain
if i cancel my subscription (to prevent auto renewal) will I lose the fakku gold status?
0
Misaki_Chi
Fakku Nurse
Maboesanman wrote...
if i cancel my subscription (to prevent auto renewal) will I lose the fakku gold status?Yes, gold status is included with the monthly subscription so if you decide to cancel your subscription you'll loose gold privlidges.
0
Maboesanman
faptain
Misaki_Chi wrote...
Maboesanman wrote...
if i cancel my subscription (to prevent auto renewal) will I lose the fakku gold status?Yes
this seems like a flawed system... i feel like a crunchyroll esque system, where you pay for a month at a time, and if you cancel, you don't lose the month you've already paid for makes more sense.